Privacy Policy

A Guide to Information Connected With Pelmiko

This Privacy Policy explains how personal information may be collected, used, disclosed, and managed when you visit https://pelmiko.com, make a purchase, communicate with customer service, or use another store feature. The information involved depends on what you choose to do. A person reading a product description does not need to provide all the details that someone completing an order must provide.

This notice also explains the rights and privacy choices that may apply in your location. Where a local law provides additional protections, those legal requirements apply.

Responsibility for Personal Information

Data Controller: Wuhan Wangtianxin Trading Co., Ltd. is the Data Controller for personal information in connection with Pelmiko to the extent that it determines the purposes and essential means of the processing. Those decisions may concern customer transactions, fulfillment, service requests, and related business records. Organizations that determine their own purposes for information, such as certain payment services, may act as independent controllers for their respective activities.

Unified Social Credit Code (USCC): 91420114MAKDWMB77B

The Data Controller can be contacted about this policy or an applicable privacy right at service@pelmiko.com. Complete business information appears at the end of this notice.

1. Information Needed to Display and Protect the Store

When your browser requests a page, the systems delivering it may receive an IP address, requested URL, device or browser characteristics, timestamps, session identifiers, and technical logs. These details may be used to display the requested content, diagnose errors, prevent abuse, and protect the reliability of the shopping service. An approximate geographical area may be inferred from network information for technical or service purposes.

Functional identifiers may also help the site remember products selected for a cart or maintain a secure session. These records differ from the name, address, and payment information associated with a completed purchase.

2. Information You Decide to Provide

When you proceed through checkout, the store may receive your name, email address, telephone number, delivery and billing addresses, selected products, quantities, and relevant delivery instructions. An order record may include the price, currency, taxes and shipping charges shown at checkout, payment status, order number, and subsequent fulfillment or refund activity.

If you send a message through a contact feature or by email, we receive the details in that message, including the contact address you use, your question, order references, and any photographs or supporting information you choose to attach. An account feature, when offered and used, may involve account identifiers, login-related records, or saved preferences. Optional subscription features may collect an email address and consent or preference records.

Please send only information that is reasonably necessary for your inquiry. In particular, avoid including full payment-card credentials or unrelated sensitive identification documents in customer service correspondence.

3. Why Records Are Used After Checkout

Completing a sale may require us to link the order to the right recipient, confirm the transaction, prepare the items, arrange a delivery, and communicate essential updates. A shipment may create carrier identifiers, tracking events, or proof-of-delivery information. If you report a missing item or request a return, related communications, photographs, shipment records, and refund decisions may be used to assess the problem and provide an appropriate remedy.

Some transaction information may also be needed for accounting, tax obligations, preventing fraud, responding to chargebacks, enforcing legitimate rights, and maintaining an accurate history of customer service. The information used for each purpose should be relevant to that purpose.

4. The Legal Basis Depends on the Activity

Where applicable law requires an identified legal basis, processing necessary to accept, fulfill, or administer an order may rely on performance of a contract or steps you request before a contract. Compliance with a legal obligation may justify keeping records required by tax, accounting, or consumer protection law. Legitimate interests, subject to applicable balancing requirements, may support protecting the website, identifying suspicious activity, troubleshooting, and resolving legitimate disputes.

Consent may be required for optional marketing communications or certain nonessential technologies, depending on the jurisdiction and precise activity. If consent is the legal ground, it can be withdrawn through an available preference control or by contacting us. Withdrawal does not invalidate processing lawfully performed before the withdrawal.

5. What Other Organizations May Do

Running an online store can require different kinds of service providers. Ecommerce infrastructure, which may include Shopify services where used, can support storefront and checkout functions. Payment providers may process authorizations, settlements, and refunds. Delivery or fulfillment providers may need recipient information to ship an order. Customer support, communications, hosting, and security services may handle information needed for their assigned functions.

We aim to limit disclosures to information relevant to the service or another lawful purpose. A provider may act on the Data Controller's instructions, or it may independently determine some purposes and means of processing. Its responsibilities then depend on the actual service and applicable law.

Information may also be disclosed when required by a valid legal demand, to investigate unlawful activity, to protect rights in a legitimate dispute, or as part of a lawful business transaction with appropriate safeguards. We do not represent that a specific optional advertising pixel, analytics tool, or named payment method is enabled simply because ecommerce technology can support it.

6. Cookies and Similar Technologies

Not every cookie serves the same purpose. Some are used for functions requested during a visit, such as keeping items in a shopping cart, protecting checkout, or retaining a basic session preference. Other technologies, if activated, may be used to understand site performance, customize content, or support advertising.

You can adjust your browser settings and use any consent or customer-privacy controls presented on the site. Disabling technologies necessary for cart or security features may affect those features. Nonessential tracking and related choices, including consent or legally required opt-outs for targeted advertising or certain information disclosures, are governed by the rules that apply where you are located.

7. Choosing Whether to Receive Promotions

If you choose to subscribe to store communications, your email address and recorded preferences may be used to deliver promotional messages where permitted. Promotional emails can be stopped through their unsubscribe instructions or by writing to service@pelmiko.com. Necessary communications about a purchase, payment, delivery, refund, or customer service inquiry are different from optional marketing.

Depending on applicable law, you may object to direct marketing or request an opt-out from certain targeted advertising or disclosure practices. Contact the Data Controller or use an applicable on-site preference method to make such a request.

8. Processing Across Borders

Online commerce may involve customers and supporting providers in different countries. Personal information may therefore be processed outside the place where it was first supplied, depending on the technology, payment, support, and shipping arrangements involved. When a restricted international transfer requires a recognized legal mechanism or safeguards, we will apply the requirements of the relevant law. Not every category of information is necessarily transferred to the same place.

9. Storage Periods and Security Measures

We keep information for periods connected with the purposes for which it is used and any applicable legal duties. A temporary browser-session record may be retained for a different period than a paid order, invoice, refund history, or unresolved support matter. Certain records must be preserved to meet statutory accounting rules or to establish, exercise, or defend legal claims. When information is no longer required, it is deleted, anonymized, or otherwise managed in accordance with applicable law.

We use technical and organizational measures intended to reduce the risk of unauthorized access, accidental loss, misuse, or disclosure. Access to customer information should be limited to people and providers with an appropriate operational reason. As no online system can guarantee complete security, please safeguard any account credentials and tell us if you suspect unauthorized access to a store-related account.

10. Rights, Objections, and Privacy Requests

Depending on where you live, your rights may include obtaining information about processing, accessing your personal data, correcting inaccurate records, requesting deletion, restricting or objecting to certain uses, or receiving a portable copy. You may also have rights regarding consent, direct marketing, certain automated decisions, and complaints to a data protection authority.

To submit a request, email service@pelmiko.com with a description of the information or activity concerned. We may request reasonable identity verification before sharing or changing records to protect customers against unauthorized requests. We will review the request under the deadlines and exceptions provided by applicable law. Some information may need to be retained where a legal obligation applies, even if a deletion request is made.

11. Children, External Destinations, and Changes

The store is not intended to solicit personal information from children who cannot legally use a shopping service independently. A parent or guardian concerned about information submitted without the permission required by law can contact us. Links to other organizations' websites may lead to services governed by their own notices and policies.

We may update this Privacy Policy to reflect changes in applicable rules or the way store services handle information. The current notice will be available on the website, and we will give additional notice or seek a new choice when required by law.

Data Controller and Business Contact

Data Controller: Wuhan Wangtianxin Trading Co., Ltd.

Operating Company: Wuhan Wangtianxin Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKDWMB77B

Company Address: Factory Building 6-1368, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province

Website: https://pelmiko.com

Support Email: service@pelmiko.com

Contact Phone: +86 13524853761

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)