Contact Us

Welcome to Pelmiko. We provide the contact information below for questions about shopping at https://pelmiko.com, existing orders, deliveries, returns, and privacy matters. The easiest way to help us identify a purchase is to include your order number when you get in touch.

Customer Support Channels

Website: https://pelmiko.com

Support Email: service@pelmiko.com

Contact Phone: +86 13524853761

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Emails can be sent at any time. Messages received outside our stated business hours are addressed during a subsequent support period. For an order-related request, please include the email used at checkout and a concise explanation of the issue. Do not send full payment-card details by email.

Questions Before or After Checkout

You can ask about product information, order confirmation, shipping availability, delivery estimates, or shipment tracking where the delivery service provides it. If you notice a mistake in the recipient details or want to cancel an order, contact us promptly. Changes cannot always be completed after an order has entered fulfillment or been dispatched.

Help With Returns and Product Concerns

If an item is damaged, defective, incorrect, or otherwise eligible for return, email us with the order number and an explanation. Photographs can help with an issue involving condition or the wrong item. Our team will review your request and, when a physical return is required, provide the correct return destination and shipping instructions. Please do not mail a return to the registered company address unless that address is specifically approved for your return.

Our Shipping Policy and Return & Refund Policy provide the applicable procedures. Requests about personal information can also be directed to the support email, as described in the Privacy Policy.

Registered Business Details

Operating Company: Wuhan Wangtianxin Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKDWMB77B

Company Address: Factory Building 6-1368, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province